DISCLAIMER: No Refund or Exchange will be entertained on discounted merchandise.
Within India: It is our pleasure to provide you with the best customer service possible hence we permit returns and exchanges within 07 business days of receiving the package, but only in following cases. No other requests will be entertained aside from those mentioned below.
You need to inform us within 48 hours of receiving the package on email@example.com, else the good/s will be considered sold and no further requests will be entertained. In case of above exchanges, the money will be issued to you in the form of a voucher code with a validity of 1 month.
Outside India: We do not permit any returns or exchanges for international orders.
Step 1: You need to inform us by email within 2 business days of receiving the parcel on firstname.lastname@example.org or call us on +91-011-65515222, 40568642. If we are not informed within 2 business days regarding a return, the merchandise is considered sold for good.
Step 2: Please await a mail confirmation from our end for initiating the return
Step 3: Please seal the package properly and courier it to us at: The Citrine Design Studio L-26, Kalkaji New Delhi
Step 4: Please email us to inform us that you are sending the package back to us, with your order number as the subject line and tracking details in the body of the email.
Step 5: Once we receive the product/s, it will take is 24-48 working hours for us to do a quality check and then we will call you or email you for an exchange. After which we will initiate the exchange process.